Support
What is Website Care?
A web solution that supports your business.
Our hassle-free Website Care packages protect your site from security threats, update vital plugins and website versions and maintain your site’s performance. All our Website Care packages include hosting on a secure, reliable server and access to our support team.
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We protect
We continuously work to safeguard your website from evolving sophisticated and common security threats, giving you complete peace of mind that your site and data is in safe hands. We monitor your website, so you don’t have to.
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We innovate
Our team keep on top of the latest tech innovations and system updates to ensure your website is utilising them so you can stay ahead of the curve and identify new features for your website.
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We refresh
It’s important that your website is regularly updated with fresh, new content such as product/service listings and landing pages to news articles and blogs. We’ll keep your content evolving and current to drive growth, through an increase in traffic and new visitors.
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We support
In the event anything goes wrong, our team is always ready to respond to get your site back to full health and running smoothly. Each Website Care package comes with its own response time and support hours.
Your support contacts:
Jake Bown
Head of Development
Kyron Smith
Junior Web Developer
Typical response times:
- Critical requests: Dealt with immediately
- Normal request: Typically resolved within 4 hours
- Small requests: Turnaround within 48 hours
Support request
Submit a ticket to your dedicated support team:
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